Be Aware of Impersonation Fraud

Some customers have reported that spoofed calls and texts are coming from our bank phone numbers. Spoofing happens when a scammer disguises their phone number, so caller ID might show that it’s coming from Arrow Bank or another trusted source. These calls or texts may sound urgent and convincing, but they are designed to trick you into giving up user IDs, passwords and account information.

Please remember: We will never ask you for your login credentials or your temporary One-Time Passcode! If anyone asks for that information, hang up or do not respond to that text.

If you are concerned that your personal or bank information has been compromised or shared with scammers, call us right away at (518) 793-4121 or visit your local branch. We will take steps to help you secure your account.

Visit our Fraud Center for best practices to protect yourself against fraud and other helpful information.