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Mobile Banking Security

Arrow Bank is committed to helping you bank securely. Consider the following best practices when using your mobile device for banking:

Best Practices for Mobile Devices

Passwords and Credentials
  • Use strong passwords and change them frequently.
  • Do not store any passwords or account information on your device.
  • Do not share your information with anyone. Your financial institution will never ask for your password or Personal Identification Number (PIN).
Device Security
  • If possible use antivirus/anti-malware.
  • Keep the device operating system up to date.
  • Apply app updates as they become available since they often include security fixes.
  • Use the lock function on your device and change the password frequently.
  • For smartphones and tablets, utilize software that will enable a remote wipe.
  • Do not leave your device unattended.
  • Report lost or stolen devices to your carrier immediately.
Wifi
  • Avoid using unsecure public wifi; switch to cellular instead.
  • Turn off your wifi, Bluetooth and GPS when not in use.
Using Apps
  • Only access financial information using a company’s official mobile app.
  • Research all apps before downloading.
  • Only download apps from trusted sources (Apple App Store, Google Play, etc), never third-party sites.
  • Do not click on links or applications you receive in emails or texts. This is a common way for malware to be installed.
  • Log out of any financial app after use.
Additional Tips
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