Scams seem to be everywhere. How can I protect myself?
Unfortunately, scammers are always looking for new ways to steal people’s money and
personal information. The most effective way to keep yourself safe from fraud is to
never share your personal information, login IDs or passwords with anyone!
Also, use complex and varied passwords, multi-factor authentication when available, and be
cautious when browsing online before doing anything online.
Will Arrow Bank ever ask for my personal information?
Arrow Bank will never request your personal information, such as Social Security number,
login ID or password, over the phone or through an email or text message. Government
agencies such as the IRS and reputable companies won’t ask for this information
either.
How can I tell if something is a scam?
If the email or text message has strange phrasing or typos, it’s probably a scam.
Anytime a message or phone call requests your personal information, it’s a scam. If
the message presses you to quickly send money, it’s likely a scam.
Learn more about different types of scams on our common scams page.
What is identity theft? How does it happen?
Identity theft is a broad term for scams where your personal information is stolen. Identity
theft scams include tax ID theft, medical ID theft and unemployment ID theft. Your identity
can be stolen by clicking on dangerous links in emails or text messages, through data
breaches, while using public Wi-Fi, or by simply giving your personal information to a
criminal you thought was legitimate.
I think my personal or account information may have been compromised. What do I do?
First, call your financial institution immediately. We can be reached at (518) 793-4121.
Check out our respond page for more steps to
securing your personal information.
Where can I learn more about the latest identity theft methods and other scams?
Fraudsters are always coming up with new ways to steal. Check out our common scams page to learn about the
latest identity theft methods and other scams.
What is phishing and spoofing?
Phishing occurs when a criminal attempts to steal your personal information through a link in
an email or text message. Spoofing is the criminal act of disguising a message as appearing
to come from a trusted source. These disguised messages prod the victim for personal
information. Learn more about these types of fraud and how to protect yourself from them on
our common scams page.
What tips can I share with family, friends and coworkers?
The most important tip to share with family, friends and coworkers is to never share
their personal information, including login IDs and passwords, with anyone.
Beyond that, sharing our common scams page
and this FAQ page could be helpful.
How do I stop receiving spam phone calls?
Spam phone calls seem to be increasing and becoming more convincing. A call-blocking app on
your cell phone may help reduce the number of spam calls you receive. If you download a
call-blocking app, be sure you are downloading it from the official app provider of your
cell phone brand (Apple App Store, Google Play, etc).