Debit card fraud can happen to anyone. Recognizing the warning signs and taking a few simple precautions can help
protect your money. Watch our short video overview for a quick summary of what to look for and how to stay protected.
Watch for Warning Signs
Stay alert for unusual account activity, including:
- Unfamiliar debit transactions.
- Small-dollar authorizations or transactions, used to test your account before larger
purchases.
- Unexpected card declines, especially when you know there are sufficient funds.
Best Practices to Protect Your Account
- Monitor your accounts regularly. Review transactions often through Internet Banking or
the Arrow Bank Personal Mobile Banking App.
- Use card controls. Take advantage of features in Internet Banking and our Personal Mobile Banking App to
freeze your card, set up alerts and block certain transactions.
- Keep your card safe. Protect your debit card and PIN. Never share them with anyone.
- Watch for phishing scams. Arrow Bank will never call, email or text asking for your debit
card PIN or other personal information.
- Shop carefully online. Before entering payment information, make sure the website address
starts with “https.” Avoid storing card details on unfamiliar sites or apps.
Need help or lost your debit card?
Call (800) 246-2415 for card support or (518) 793-4121 for general questions.